Replacement Policy

At Meraki, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, we offer a straightforward replacement policy to ensure your experience is hassle-free.

1. Eligibility for Replacement
You may request a replacement if your order meets the following criteria:

The item is damaged, defective, or incorrect.
The item was not as described on our website.
The request is made within 7 days from the date of delivery.
2. How to Request a Replacement
To request a replacement, please follow these steps:

Contact us at [email address] or through our Contact Us page.
Provide your order number, a detailed description of the issue, and clear photos of the damaged or incorrect item.
Our team will review your request and confirm if the replacement is eligible.
3. Conditions for Replacement
The item must be unused, unwashed, and in its original packaging.
All return shipping costs for replacement requests will be borne by Meraki if the product is defective or incorrect.
Replacement requests are only valid for items purchased directly from our website.
4. Processing of Replacement
Once we receive the returned item and confirm the eligibility for a replacement, we will send you a new product at no extra cost. The replacement item will be shipped within a reasonable timeframe, depending on product availability.

5. Non-Eligible Cases
We do not offer replacements for the following reasons:

Change of mind or incorrect size (please refer to our sizing guide before purchasing).
Items that have been used, washed, or altered in any way.
Items damaged due to misuse or improper care.
6. Refunds
If a replacement is not available or if you prefer, a refund may be offered instead, subject to our discretion and in accordance with the original payment method.

We are committed to providing excellent customer service and will do our best to resolve any issues quickly and fairly.